Report + Support now offers reporters the option to opt-in to two-way messaging when reporting anonymously.
What is two-way messaging?
Two-way messaging allows you to continue to discuss your report with an adviser after you’ve submitted it.
During the process of submitting your report, you’ll be given the option to opt in to anonymous messaging. This will generate a 16-character code which you must keep a record of in order to send us a message (immediately or some time in the future). It is essential that you save the code somewhere safe, as if you misplace it, you cannot retrieve it at a later date. You would have to submit a new report in order to get a new code.
How do I use two-way messaging?
For a guide on how to use two-way messaging, click here.
Why use Anonymous Messaging?
- Get support and guidance: If you’re not sure how to move forward or need advice, two-way messaging lets you ask for guidance without revealing your identity.
- Continue the dialogue: If you provide more information later or have follow-up questions, this feature allows you to maintain communication while staying anonymous.
- Further support: We can discuss further support options to address the issue you've reported and find ways to make it more comfortable for you if decide you are ready to disclose your personal details.
Will I have to provide any personal information?
No, we won’t collect any information that may identify you. It’s completely anonymous and entirely up to you if you wish to provide any information that would identify you.
How soon will I receive a response to my message?
We aim to respond within 3 working days. This is not an emergency service and is only monitored Monday to Friday during working hours. If you have concerns for your safety or that of anyone else, please call the emergency services on 999.